An outsourced call centre for outbound sales, not for answering
Outsourced call centre means two different purchases. One answers the calls your customers make. The other makes calls to sell for you. RingoMarket is the second, and knowing the difference decides what you should pay for.
Inbound: answering the phone
Answering services, receptions and support desks handle calls your customers place, priced per call, per minute or per agent hour, and measured on answer rates and resolution. If that is what you need, you need an answering service, and this is not one. Choose on speed to answer, coverage hours and how the service hands complex calls back to you.
Outbound: making the calls that sell
An outbound campaign calls prospects to sell your product. The honest way to buy it is by outcome: here, self-employed sellers matched on experience run your approved script from a browser dialer, and you pay per sale the customer confirms by SMS, after the cooling-off period has run. Dials, talk time and near-misses are the seller’s investment, not your invoice.
Inbound and outbound are different products
| Inbound call centre | Outbound with RingoMarket | |
|---|---|---|
| What it does | Answers calls your customers make | Makes calls that sell your product |
| Typical pricing basis | Per call, per minute or per agent hour | Per customer-confirmed sale |
| What to measure | Answer rate, resolution, waiting time | Verified sales and the cancellation rate |
| Offered here | No. We do not answer inbound lines | Yes. This is the product |