Do you need experience to sell on the phone?
Wahid Musawi · Co-founder · TelesalesUpdated 30 Aug 2026For commission-only campaigns here, yes: brands match sellers on what they have already sold by phone, and a general customer-service background does not count as a sales background. Having never sold does not shut the door, though. It points you at the salaried track, where a campaign pays a guaranteed minimum for the hours you work while you learn, and at the free training.
What counts as experience
Selling, with an outcome you owned: campaigns where you closed on the call, carried a target, or sold regulated products with a compliance script. Sector matters as much as years, a season of energy switching outweighs a decade of transferring calls to a closer. When brands review applications this is what they weigh, so state it specifically rather than politely.
What does not count, said plainly
Answering inbound support calls, however well. Customer service teaches the phone but not the ask, and the ask is the job. Applications that describe service experience as sales experience are the most common rejection on the platform, which helps nobody; the honest framing costs nothing and routes you to the track that will actually pay you.
The route in without a sales past
Two doors are built for it. The salaried track guarantees a minimum for the hours you work, with commission on top, so your first months have a floor while your close rate is still forming. And the school is free: seven lessons, openers to closing, each ending on a live campaign. Finish those, take a salaried campaign, and your next application carries real outcomes.
We will not tell you experience does not matter; it decides which track you start on and brands decide who they accept. Anyone promising guaranteed acceptance, or commission-only riches with no experience, is selling you something.